The Mobile Web Is Creating New Winners And Losers In Retail

This post was originally in Business Insider, and was promoted to the main blog because it provides great value and interest to our community.

The author’s views are entirely his or her own and may not reflect the views of OptimizeGurus.

When discussing the opportunity in smartphones and tablets, the e-commerce industry often forgets that retailers need both apps and mobile websites to thrive. In a recent BI Intelligence report, we dug into mobile habits among audiences of the top e-commerce properties, and benchmarked retailers against one another in terms of mobile site performance.

 

How to Avoid the Unrealistic Expectations SEOs Often Create – Whiteboard Friday

This post was originally in YouMoz, and was promoted to the main blog because it provides great value and interest to our community.
The author’s views are entirely his or her own and may not reflect the views of Moz.

With all the changes we’ve seen in the field of SEO in recent years, we need to think differently about how we pitch our work to others. If we don’t, we run the risk of creating unreal expectations and disappointing our clients and companies. In today’s Whiteboard Friday, Rand explains how to set expectations that will lead to excitement without the subsequent let-down.

Video transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week we’re going to chat a little bit about the expectations that SEOs create and sometimes falsely create. It’s not always our fault, but it is always our responsibility to fix the expectations that we create with our teams, our managers, our executives, and, if we’re consultants, with our clients.

So here’s the problem. This is a conversation that I see happen a lot of the time. Here’s our friendly SEO guy over here, and he’s telling his client, “Hey, if we can rank on page 1 for even 10% of all these terms that I’ve selected, we’re going to drive a 500% increase in leads.”

Here’s the client over here, and she’s thinking to herself, “That sounds amazing. 500% increase in leads, that’s going to do wonderful things for my business. So let’s invest in SEO. This is going to be great. We only have to get 10% of these keywords on there. I don’t know anything about SEO, but that sounds totally possible.” Six months later, after all sort of stymieing and challenging problems, here she is going, “You told me we’d increase our leads by 500%!”

There’s the SEO saying, “Well yeah, but we have to get the rankings first, and we haven’t done that yet. I said we’d get the leads once we got the rankings.”

This kind of expectation and many others like it are a huge challenge. It is the case that modern SEO takes a lot of time to show results. Modern content marketing works the same way. You’re not going to start producing blog posts or interactive content or big content pieces and 3 months from now go, “Well, we made 50 new content pieces, and thus our traffic has tripled.”

That’s not how it works. The problem here is that SEO just doesn’t look like this anymore. It did, kind of, at one point. It really did.

We used to engage in an SEO contract. We’d make some changes to the existing pages, do some keyword targeting, some optimization, maybe fix things up that weren’t SEO friendly on the site, get our link structure in order. Great. Do a little bit of link building to the right kinds of pages that we need on our site from the right kind of places. We’d get those rankings. Now we can easily prove the value of the search traffic that’s coming through by looking at the keyword referrals in our analytics report, because keyword traffic is showing.

This process has been broken over the last five, six, seven years. But expectations have not caught up to where we are today. Modern SEO nowadays is really like this. You engage in that SEO contract, and then the SEO’s job is to be much more than an SEO, because there are so many factors that influence modern search rankings and modern search algorithms that really a great SEO, in order to have impact, has to go, “All right, now we’re going to start the audit.”

The audit isn’t going to look at which pages do you have on the site and what keywords do you want to match up and which ones do we need to fix, or just link structure or even things like schema. Well, let’s look at the content and the user experience and the branding and the PR, and we’ll check out your accessibility and speed and keyword targeting. We’ll do some competitive analysis, etc. Dozens of things that we’re going to potentially look at because all of them can impact SEO.

Yikes! Then, we’re not done. We’re going to determine which investments that we could possibly make into all of these things, almost all of which probably need some form of fixing. Some are more broken than others. Some we have an actual team that could go and fix them. Some of those teams have bandwidth and don’t. Some of those projects have executives who will approve them or not. We’re going to figure out which ones are possible, which ones are most likely to be done and actually drive ROI. Then we’re going to work across teams and executives and people to get all those different things done, because one human being can’t handle all of them unless we’re talking about a very, very tiny site.

Then we’re going to need to bolster a wide range of offsite signals, all of the things that we’ve talked about historically on Whiteboard Friday, everything from actual links to things around engagement to social media signals that correlate with those to PR and branding and voice and coverage.

Now, after months of waiting, if we’ve improved the right things, we’ll start to see creeping up our rankings, and we’ll be able to measure that from the traffic that pages receive. But we won’t be able to say, “Well, specifically this page now ranks higher for this keyword, and that keyword now sends us this amount of traffic,” because keyword not provided is taking away that data, making it very, very hard to see the value of visitors directly from search. That’s very frustrating

This is the new SEO process. You might be asking yourself, “Given these immense challenges, who in the world is even going to invest in SEO anymore?” The answer is, well, people who for the last decade have made a fortune or made a living on SEO, people who are aware of the power that SEO can drive, people who are aware of the fact that search continues to grow massively, that the channel is still hugely valuable, that it drives direct revenue and value in far greater quantity than social media by itself or content marketing by itself without SEO as a channel. The people who are going to invest successfully, though, are those whose expectations are properly set.

Everybody else is going to get somewhere in here, and they’re going to give up. They’re going to fire their SEO. You know what one of the things that really nags at me is? Ruth Burr mentioned this on Twitter the other day. Ruth said, “When your plumber fails to fix your pipes, you don’t assume that plumbing is a dead industry that no one should ever invest in. But when your SEO fails to get you rankings or traffic that you can measure, you assume all SEO is dead and all SEO is bad.”

That sucks. That’s a hard reality to live in, but it’s the one that we do live in.

I do have a solution though, and the solution isn’t just showing how this process works versus how old-school SEO works. It’s to craft a timeline, an expectation timeline.

When you’re signing a contract or when you’re pitching a project, or when you’re talking about, “Hey, this is what were going to do for SEO,” try showing a timeline of the expectations. Instead of saying, “If we can rank on page one,” say, “If we can complete our audit and fix the things we determine that need to be fixed and prioritize those fixes in the order we think they are, then we can make the right kinds of content investments, and then we can get the amplification and offsite signals that we need starting to appear and grow our engagement. Then we can expect great SEO results.” Each one of these is contingent on the last one.

So six months later, your boss, your manger, or your client is going to say, “Hey, how did those content investments go?” You can say, “Well look, here’s the content we’ve created, and this is how it’s performing, and this is what we’re going to do to change those performances.” The expectation won’t be, “Hey, you promised me great SEO.” The promise was we’re going to make these fixes, which we did, and we’re going to complete that audit, which we did. Now we’re working on these content investments, and here’s how that’s going. Then we’re going to work on this, and then we’re going to work on that.

This is a great way to show expectations and to create the right kind of mindset in people who are going to be investing in SEO. It’s also a great way not to get yourself into hot water when you don’t get that 500% increase 3 months or 6 months after you said we’re going to start the SEO process.

All right everyone, I’d love to hear from you in the comments. Look forward to chatting it up and having a discussion about modern SEO and old-school SEO and expectations that clients and managers have got.

We will see you again, next week, for another edition of Whiteboard Friday. Take care.

Video transcription by Speechpad.com

Updating Your Website Without Destroying Your SEO

This post was originally in YouMoz, and was promoted to the main blog because it provides great value and interest to our community.
The author’s views are entirely his or her own and may not reflect the views of OptimizeGurus.

The first thing any SEO thinks when a client says “I’m redesigning my website” is what impact will this have on all my work? In these events, often the client doesn’t even consider telling their online marketing agency about the redesign until two days before launch.

This resource will cover how to do SEO checks on your test site/development site to ensure the structure, URLs, Page Titles, Meta Descriptions and more all match up properly. It also serves as an SEO checklist touching on things that are often forgotten when a website goes through a complete overhaul.

Why consider SEO in a redesign?

Why is it important to consider your SEO during a website’s revamp? In short, you have a lot to lose.

Let’s say your site’s doing great. Rankings are strong, organic traffic is flowing and revenue is growing. Do you really want to undo all that hard work? I’m guessing not.

However, by thinking strategically, you can take the opportunity to improve a site’s performance after a redesign. That’s what this client did:

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As you can see, a steady increase in traffic followed (from the red circle) even during the re-indexing phase. If you do a redesign right, you won’t lose any traffic or rankings; in fact, you’ll gain them.

Below I outline some steps that can help you understand the test site being built and your current site from an SEO viewpoint. This is vital when changing your website around, and I will cover how to make sure the web development agency keeps the important SEO work that’s gone into your website.


Step 1 – Consider the SEO

The first thing you must do is think about SEO. Too often clients don’t stop to consider the SEO impact of changing their website. They chuck away valuable content from historical pages or decide it would be a good idea to completely change every single URL without redirecting the old ones.

This only happens because they misunderstand how Google et al. read a website and how URLs hold credibility. It’s no fault of their own, but it happens.


Step 2 – Crawl the existing site

Why do I need to crawl my site?

If you don’t know what your site’s structure looks like now, you’ll set yourself up for a massive fall. Grabbing the structure, meta data and URLs is vital to identifying exactly what is changing and why.

How to do it

Your SEO crawl will give you a roadmap of how your entire site is currently set out. The best way to grab this data is to use a tool like Screaming Frog. Once you have the current site’s meta data and structure, you will know how to match the new site up.


Step 3 – Audit the old site

Next, you need to audit the site. Free tools like Woorank will do the job, but I strongly advise you to get your hands dirty and manually do the work yourself. There’s nothing like getting into the nitty gritty of your site to find any problem areas.

Why audit the site?

You need to know what search engines like and don’t like about your site. This can help you spot any problems areas, in addition to enabling you to see which areas must be retained.

What am I looking for?

Here are some of things we check at Liberty. Sometimes it’s worth checking more, but these are top-level checks:

Using your Screaming Frog data, I advise checking the following:

  • Missing page titles
  • Duplicate page titles
  • Page titles over 512 pixels
  • Page titles below 200 pixels
  • Missing H1 tags
  • Duplicate H1 tags
  • Multiple H1 tags
  • Missing meta descriptions
  • Duplicate meta descriptions
  • Meta descriptions over 923 pixels
  • Canonical tags
  • Canonicalisation
  • Broken internal/external links
  • Image alt text

You should also manually check for:

  • XML sitemap
  • Robots.txt
  • Duplicate content (do exact match search “insert content” or use Copyscape)
  • Pages indexed by Google (do a site: command in Google)
  • Site speed and performance (here’s a tool to check)
  • URL structure
  • Pages indexed by Google using a site: command in Google
  • Site speed and performance using Google’s PageSpeed Tools

This data gives you a good understanding of what the website’s doing well and areas for improvement.


Step 4 – Noindex your test site

Why do we need to noindex?

This stage is simple; yet it’s the point where many redesigns go awry.

If you’re working on your test site, the last thing you want is for Google et al. to index it. If you’ve added great new content, it will get indexed. Then when you launch the new site, the new content will have no value because it will be duplicate.

How to noindex your test site

A site can be noindexed in two ways by your developers.

1 – Tick the noindex box in your site’s CMS. If you have WordPress, for example, you simply check the box that reads: “Discourage search engines from indexing this site.”

54637b4c70f7f0.43945535

 

This adds the following code in the <head> of every page:

No Index Meta Data

2 – Your second option is to block the site in the Robots.txt file. This is a little trickier; hence, why most CMS have a box-ticking option.

If your CMS doesn’t allow for this, you can put the following in your Robots.txt file:

User-agent: *
Disallow: /

No CMS? You can manually insert the code if you have access to the header file by implementing the noindex, follow code as above.


Step 5 – Crawl the test site

Why should I crawl the test site?

You also need to understand how your test site is structured. Using a site crawler, crawl the test site again to see how it looks in comparison to your current site.

How to do it

  1. Open the first crawl of your current site and make a copy. Click “Save+As” and name the file “Current Site Crawl for Editing”. This is your editable copy.
  2. Crawl the test site. Export the test site crawl and save it as “Test Site Crawl”. Make a copy and name it “Test Site Crawl for Editing”—from now on we’re going to use this.
  3. Take the newly created old site crawl (Current Site Crawl for Editing from Step 1) and do a find and replace on all the URLs in Excel. Replace your domain name: “example.com” with your test server’s domain:“test.example.com”.
  4. Select all the URLs and copy them into a txt file (use something like notepad ++ or similar). Save this as the “Testing Crawl for Screaming Frog”. At this point, you should have the following documents:
    • Current Site Crawl (xls)
    • Current Site Crawl for Editing (xls)
    • Test Site Crawl (xls)
    • Test Site Crawl for Editing (xls)
    • Testing Crawl for Screaming Frog (txt)
  5. In Screaming Frog, locate the Mode in the menu bar and select List. The system will change slightly, and you’ll be able to upload a .txt file to the crawler.
  6. Locate your txt file (Testing Crawl for Screaming Frog) of all the URLs you changed and pop that into Screaming Frog. Hit Start.
  7. If you followed this correctly, you’ll end up with all the URLs being crawled. If it didn’t, go back and make sure you didn’t miss anything. You’ll need to allow the crawler to crawl blocked/noindexed URLs. Simply clickConfiguration and Spider. Then you’ll find a tick box that says Ignore robots.txt. You may need to tick this. On the same part in the tab called Advanced, you’ll see Respect Noindex; you may need to un-tick this, too. It will look something like this:

54637b4ec99cd6.28164163

 

Download all of the HTML and save it as an Excel file. Name it “Final Crawled Test Site”. This will be the test crawl you’ll check through later. Also, hold onto the very first crawl we did of the test site (Test Site Crawl).

At the end, you’ll have these docs:

  • Current Site Crawl (xls)
  • Current Site Crawl for Editing (xls)
  • Test Site Crawl (xls)
  • Test Site Crawl for Editing (xls)
  • Testing Crawl for Screaming Frog (txt)
  • Final Crawled Test Site (xls)

Okay, you made it. Now you have the data in Excel format, and you can see what works on the test site, and what doesn’t. This allows you to understand what’s missing from the test site that is on the current site.


Step 6 – Analyse Your Data

What we’re looking for

Now that we’ve done all the crawls, we need to open up the XLS spreadsheet called “Final Crawled Test Site” from Screaming Frog. You should see a lot of data.

First, delete the row across the top named “Internal HTML”. Then do the same for number “2,” if this is a blank row. You should have these headings:

  • Address
  • Content
  • Status code
  • Status
  • Title 1
  • Title 1 length
  • Title 1 pixel width
  • Meta description 1
  • Meta description 1 length
  • Meta description 1 pixel width
  • Meta keyword 1
  • Meta keywords 1 length
  • H1-1
  • H1-1 length
  • H2-1
  • H2-1 length
  • Meta robots 1
  • Meta refresh 1
  • Canonical link element 1
  • Size
  • Word count
  • Level
  • Inlinks
  • Outlinks
  • External outlinks
  • Hash

Some of these have the number “1” next to them, signifying that there is only one. If some of yours have number 2 next to them, then you have several of these. The elements you shouldn’t have a number “2” on are as follows:

  • Title
  • Meta description
  • Meta keywords
  • Canonical tag
  • H1 (I’ll leave that open to debate)

With all this, we’ll begin identifying what changes need to be made.

Go to the Status Code header, click the filter icon and select 200 code. This shows all the URLs that are working. You might see “Connection Timed Out” on some of these. This could be because Screaming Frog timed out. Manually check these. If they work, just update the spreadsheet; if they don’t work, then you’ve identified a problem. Let the developer know these are timing out. They should be able to identify a fix.

How to match up the data

I’ve told you how to test the data, but not what to do with all those crawls. The purpose of crawling your current and test sites in this way is to identify meta data, structure and errors the test site currently has. First, apply a filter to the columns:

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Locate the Level heading, right click and sort from smallest to largest. Now segment all the data. I start with Page Titles (Title 1). Take the first 7 columns on the spreadsheet and highlight them all. Copy and paste these onto another sheet within the same Excel spreadsheet called “Page Titles”. Do the same for “Meta Description”, but this time pick the first 4 columns, then 8-10. Repeat this for each section to end up with the different sheets as follows:

  • Page Title Sheet
    • Address
    • Content
    • Status code
    • Status
    • Title 1
    • Title 1 length
    • Title 1 pixel width
  • Meta Description Sheet
    • Address
    • Content
    • Status code
    • Status
    • Meta description 1
    • Meta description 1 length
    • Meta description 1 pixel width
  • Meta Keywords Sheet
    • Address
    • Content
    • Status code
    • Status
    • Meta keyword 1
    • Meta keywords 1 length
  • H1 Sheet
    • Address
    • Content
    • Status code
    • Status
    • H1-1
    • H1-1 length
  • H2 Sheet
    • Address
    • Content
    • Status code
    • Status
    • H2-1
    • H2-1 length
  • Canonicals, Word Count, Level, In-links and Out-links
    • Address
    • Content
    • Status code
    • Status
    • Canonical link element 1
    • Word count
    • Level
    • In-links
    • Out-links

This number of sheets may look like overkill, but in my experience working with smaller amounts of data is much easier than trying to work on one large, data heavy spreadsheet.

Here’s the best bit

Remember all the crawls we did before? Well, we’ll need to go and open Current Site Crawl for Editing. Filter theLevel first so it shows “smallest to largest”, then locate the following columns on this spreadsheet:

  • Title 1
  • Title 1 length
  • Title 1 pixel width

Highlight all the data in these three columns and copy them into your test site spreadsheet onto the Page Titles Sheet in the empty columns. Place those three columns apart from Title 1 Pixel Width.

Now that you have the test site’s Page Titles next to the current site’s Page Titles, you can highlight the duplicates. Highlight both Title 1 columns and go to Conditional Formatting > Highlight Cell Rules > Duplicate Values. This will highlight everything that matches.

I have no shortcut for this. You’ll need to manually move things around and get them in the right place. I go about this by looking at the Page Title 1 closest to the left, (the one from the test site) then copy the text. Use the Find and Replace box (ctrl+F) to search the text. Hit “next” and go to the next match, where you’ll grab the three relevant columns and stick them next to the text you copied. Then repeat.

Sometimes nothing will match. When this happens, try doing this:

  • Search a few words.
  • Remove the brand at the end or beginning.
  • Check if there is a | or – in place.
  • Check for apostrophes.
  • Check for misspellings.

These are a few things that may cause issues with matches, so be sure to check yours with vigilance.

Rinse and repeat

After you’ve done this process once, you’ll need to rinse and repeat for the other sheets to match up all your Meta Descriptions, Canonical Tags, Word Counts, etc. It’s important to remember that the point of checking these areas is to ensure that any changes are good changes.

Once you’ve nailed all 200 codes, you’ll want to look at the 404s.

Go to the Status Code header and select 404 on the filter icon again to find URLs that aren’t working. This is assuming you have 404s.

This will give you a list of all the URLs that didn’t work. In theory, it should give you everything else that needs to be checked. You should only have 200 status codes and 400 status codes, but sometimes you will have 500s or300s that need further investigation.

404 time

If the URL is a 404, it means that the page doesn’t exist. So we’ll need to do one of two things:

  1. Create this URL on the test server.
  2. Redirect the old URL to the test server’s new URL.

Here’s an example of a 404:

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Look at the test server’s URL. If you think it needs to redirect, highlight it in red. If you have to create a new URL, fill its cell with the relevant meta data and highlight it green. Don’t forget what each colour means.

You’ll also need to highlight the corresponding URL that will redirect to the new version on the Current Site Crawl for Editing.

What do to with live URLs that aren’t on your current site?

These URLs are most likely new pages. Like with any page on your website, it has to be optimised correctly. There are tons of guides to help you here (this visual guide is my favourite).

Now what?

I’m glad you asked. Now you have a fully comprehensive spreadsheet of everything needed to minimise the damage of moving a site. You need to work closely with the developers to get the changes you’ve recommended implemented. With the spreadsheets laid out in this way, you can simplify the data and give the developers the bits they need, making their lives easier.

Don’t forget, when you redirect pages to a new site, you’ll lose around 10%-30% of your link equity. But you’re giving search engines the best opportunity to bring over your old site’s strong reputation.

From this point onwards, I’ll detail things that can go wrong, common problems, and important elements to check along the way to monitor the changes.

Now you’ve given the new URL structure and changes to your developers, you need to check they’ve got it right. You’ve been involved in several meetings discussing the strategy to proactively make sure you don’t upset the rhythm and have a positive impact on the changes. But, unfortunately, it doesn’t stop there.

You’ve more than likely been handing over changes periodically and testing as you go. Now, it’s a good opportunity to test everything again.

Crawl the test site again—being vigilant in cross-referencing all the relevant meta data and ensuring that the URLs match up. If they are even slightly off, then change them. One way you can check is to use “find and replace” in Excel. This time, swap the test.example.com with example.com, then crawl the URLs with Screaming Frog.

From now forward, make it a habit to check these additional elements.


Step 7 – All the additional checks

Rank check

Why do you need to rank check?

A rank check measures how the site performs for a host of keywords in search engines. You’ll use this data as a comparison for the newly launched site. If things change, you can react and identify the problems when you check the results.

What to look out for:

Big movements. If a keyword jumps from page 1 to page 20, you may have a problem. Look out for any big or unusual movements by checking these things:

  • Did the URL change?
  • Did you change the meta data?
  • Has the page lost all its content?
  • Is there a redirect in place?
  • Does it have a noindex tag in place?

Content

Don’t delete anything you don’t have to delete. You might think your old blog posts aren’t needed, but they are all adding to the credibility of your site. Without these blogs, you’ll lose a chunk of value.

Similarly, now’s not the time to change your landing page content if you’re currently enjoying decent rankings.

Analytics code

This is pretty self-explanatory—make sure you place your analytics code back in the <head> section of the site. It is important to check the ecommerce tracking, goals and event tracking if you currently have those in place.

Unblock the site

It’s time to check the new site to see if it’s allowing search engines to index it. Simply follow the reverse instructions of blocking the site. Whichever method you used to block it, do the reverse to unblock. Failure to do this could create big problems when you launch the new site.


Summary checklist

Here’s the checklist I mentioned earlier. If you skipped to this, then use it as a guide to help you do a redesign with SEO in mind. With this in your arsenal, you never need to fear a website redesign again.

tick-box.pngThink about SEO from the start

tick-box.pngCrawl the current site

tick-box.pngAudit your existing site

tick-box.pngStop the test site from being indexed

tick-box.pngCrawl the test site

tick-box.pngFind and replace URLs

tick-box.pngCrawl those swapped URLs

tick-box.pngCheck test site meta data on live URLs

tick-box.pngCheck 404s on test site

tick-box.pngMap out 301s

tick-box.pngOptimise all new pages

tick-box.pngCheck implementation

tick-box.pngDo additional checks

tick-box.pngLaunch!


Common problems to look out for

Each scenario will differ between websites. It’s important to understand how this foundation approach helps segment and break down important meta data so you don’t lose SEO value during a redesign.

As with any project, there are common problems SEOs, businesses and developers all come up against:

  • Communication—This is the big one, which is why it’s first on the list. We all know how important communication is, and lack of communication is at the center of most problems associated with web redesigns. Right at the start, have your SEO in the initial strategy meeting with the web developers or anyone else who has an obvious connection with the website. From there, keep the lines of communication open.
  • Missing meta data—Crawls can be fickle endeavors. You cannot afford to launch the new site with missing information. If you force search engines to guess what they should be putting there, the ensuing results will not be to your liking.
  • Missing Content—All too often, content isn’t given the credit it deserves. Take the time to get the right content in the right places on the new site.
  • Failure to implement redirects—This is a very important step. After you’ve laid out the redirects, it’s vital they’re put in place and work as planned.

Additional resources

Once you’ve checked these elements, you are in a strong position to launch. It’s still important to keep a close eye on the performance of the new site. Sometimes a single line of code can upset the rhythm.

Here are some additional resources to reinforce what we’ve covered here:

Search Engine Journal – Website Redesign Disaster
Search Engine Watch – Website Redesign: Re-launching Without Losing Sleep
Moz – Site Redesign – Checklist for Online Marketing

One last thing…

As with any changes to your website, it is important to monitor the situation. Use whatever tools you have available to keep a close eye on the following:

  • Rankings
  • Organic traffic
  • Indexed pages
  • Webmaster Tool errors

These things will help spot any problems. If you notice your rankings plummet, you can quickly investigate and make any needed changes.

If Webmaster Tools reports errors when Google tries to crawl the site, then you know to be proactive and explore the problem.

Once you are confident there are no issues, loosen up a bit. You don’t need to keep such a close eye on these things. You can work on promoting the site and carrying on with your growth and maintenance SEO work.

Give me some feedback

How do you approach a site move?

Do you have any cast-iron techniques you recommend to maintain strong rankings during a move? I’d love to hear from you.

 

Why news websites are ditching comment sections

Christopher Altchek first realized how difficult it is to manage a community of commenters in early 2012 when his news publication Mic (then operating under the name PolicyMic) was linked to by The Drudge Report, the conservative news powerhouse.

“We had a really robust and really high-quality commenting section and commenting community. And that Drudge link really blew that community apart pretty quickly,” Altchek recalled in an interview with Mashable. Hundreds of thousands of new readers “who didn’t care about Mic” flooded the comments section. “That was the first moment we realized that if we are going to scale the community, we are going to need to spend a lot of time on it.”

Nearly three years later, Altchek and his team at Mic finally decided it was no longer worth the time for writers and editors to focus on the traditional comments section. Much of the discussion had shifted to social networks in the intervening years, Altchek said, making the comments section seem more and more like a relic. On Wednesday, Mic informed readers that it had “removed the ability to comment on stories within the article page.”

“Like any good product,” he said, “when a feature is no longer needed, you get rid of it.”

If there was a time when nixing the comment section was controversial, it appears to have come to an end. Popular Science received a fair amount of criticism for doing away with its comments in late 2013, citing the difficulty of dealing with “trolls and spambots.” In recent weeks, though, several notable publications like Mic have followed in Popular Science‘s footsteps.

Reuters removed the comment section on all of its news stories in early November, though it left the option in tact for opinion pieces and blogs. Re/code killed off comments later that month, followed by The Week and Mic. The reason cited by most is that the real discussion is now on social.

“It is no longer a core service of news sites to provide forums for these conversations,” Ben Frumin, editor-in-chief of The Week, explained in a post this month. “Instead, we provide the ideas, the fodder, the jumping-off point, and readers take it to Facebook or Twitter or Reddit or any number of other places to continue the conversation.”

For some publications, the decision to eliminate comments also was about getting a burden off their shoulders.

“When [comments] were on the site, we felt like we had a responsibility to make sure they were within certain bounds,” Dan Colarusso, executive editor of Reuters Digital, told Mashable. Several staff members were responsible for managing the comments as part of their jobs, but there were still concerns about whether Reuters could keep the comment section clean. Or as Colarusso put it,  “It’s like when you invite someone to your house, you want to make sure the bathroom is clean.”

here are, of course, many publications (including Mashable) that still allow and encourage commenting on site and across social media. The Guardian, for example, now receives more than 1 million comments a month, and has a dedicated staff of full-time employees and freelancers responsible for overseeing those comments 24 hours a day.

“There are undoubtedly conversations happening on social that we need to be aware of as a newsroom … But these are all different segments of our existing or potential audience,” said Laura Oliver, social and community editor at The Guardian UK. “Comments and the people who post them on our site are also a part of our audience, a very highly engaged part, and we shouldn’t ignore the relationship that we have with this part of the audience through this type of participation on TheGuardian.com.”

At its best, the comment section can serve as a vibrant and insightful community that provides value to the reader, as well as the writer. There may be no better example of this than the commenters that Ta-Nehisi Coates has at The Atlantic. After winning an award for his work last year, he thanked his commenters for informing and correcting him when necessary. At its worst, the comments can be a disaster filled with incendiary and meaningless statements from the trolls and spambots about which Popular Science complained.

Some newer publications have attempted to re-think comments. Quartz launched without a commenting option, and later launched the option to leave annotations in the margins of articles.Vox has a CMS that can reportedly “identify problem commentators through word identification.” And Gawker Media has been developing a more robust commenting platform called Kinja, though it appears to be experiencing growing pains.

Whatever the approach — eliminating comments, rethinking comments or keeping the status quo — media watchers say the key issue for journalism outlets is how responsive and engaged they are with readers.

“Have ’em, don’t have ’em. Both are defensible,” Jay Rosen, a journalism professor at New York University, said in an email. “What matters is how interactive and reachable the editors and authors are, and how committed they are to a two-way relationship with readers.”

By this standard, some outlets like Reuters may still have more work to do. Colarusso, the executive editor of Reuters Digital, said the news service is taking more of a hands-off approach to the discussion taking place on social media. “Let the crowd be responsible for it,” he said at one point in an interview with Mashable. Later he added, “We have not encouraged writers to go out there, and police our social media platforms.”

If readers do feel the need to note a factual error with a story, Colarusso said they can still send Reuters an email.

Have a comment on this story? Leave one, below — while you still can.

By Seth Fiegerman on Mashable

The term minimalism is also used to describe a trend in design and architecture where in the subject is reduced to its necessary elements. Minimalist design has been highly influenced by Japanese traditional design and architecture. In addition, the work of De Stijl artists is a major source of reference for this kind of work.

Josh Woodward – Already There

The term minimalism is also used to describe a trend in design and architecture where in the subject is reduced to its necessary elements. Minimalist design has been highly influenced by Japanese traditional design and architecture. In addition, the work of De Stijl artists is a major source of reference for this kind of work.

Read more

The term minimalism is also used to describe a trend in design and architecture where in the subject is reduced to its necessary elements. Minimalist design has been highly influenced by Japanese traditional design and architecture. In addition, the work of De Stijl artists is a major source of reference for this kind of work.

Read more

The term minimalism is also used to describe a trend in design and architecture where in the subject is reduced to its necessary elements. Minimalist design has been highly influenced by Japanese traditional design and architecture. In addition, the work of De Stijl artists is a major source of reference for this kind of work.

Read more