shark ninja foodi customer service28 May shark ninja foodi customer service
With over 2500 employees around the globe, SharkNinja Associates are led by a united beacon. Here are 8 tips for writing great reviews. The call centre operatives are barely literate and totally inept. I've had the Grill/Griddle--my 3rd Ninja appliance in the last several years -- since Nov/2021, and now your Customer Service tells me the 'SHUT LID' error is not repairable so it has become a piece of junk I spent over $300 with your company, and because your cheap 1 year warranty conveniently has expired, you want me to dish out another $250 for a base unit Their repair/replacement service via customer service is hopeless and non existent - They are out of stock on the website and their only suggestion is adding yourself to the Wait List for buying a new one and then calling up once theyre back in stock. I rang Shark and didn't have a long wait. I will no longer recommend Shark products to my friends, colleagues, and relatives after this experience. I mean how complicated is it to give a refund. I have spoken to your customer service and was told this was I quote misuse. Terms . The part received was the incorrect part even though I included the model # with the order. Seeing how many bad reviews this company gets, I find comfort that I too was suckered by this group of criminals. For some reason they refuse to believe we know anything about the product. But will not send me a conformation email proving I will get it. Sharkninja keeps texting me on my lanline. Return was accepted at their facility on 6/24/2022. Sign In For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. In February I received a replacement only to have the same issues. after call to CS faulty unit Returned 17/02/22Told replacement would be sent once they receive it.called 22/2/2022 to be told replacement unit sent out next day.then followed an email saying no refund will be given ( not Asked for One)from fraud team?after yet more calls and emails, proof of receipts etc they finally had a replacement 1 month later. Her work can also be found on Saveur and Worth. If you have problems with your appliances don't go back and forward with and agent, just request ombudsman's email We also ensure all reviews are published without moderation. Fortunately the refund has, finally, come through. I have already cleaned every piece of the Vac. I love my Shark mop, it works great. I have asked this company for a copy of their complaints procedure 3 times this week and each time I have been ignored. Models CH951, S1000, and GI501 available on sharkclean.com and model BL450 and cookware products available on ninjakitchen.com are not eligible for 10% discount. As other reviewer has stated, if I could give no stars, I would! I have received the same exact ones that i recently complained about once again they said we will send out the ones that fit my shark robot.. was excited to open the package up and once again the same wrong ones. Stand behind your product and keep me as a loyal Ninja customer, My WandVac Model WV201 is not charging up at all. 'Buying anything Shark/Ninja is a total waste of money. And though he has tried out other air fryers previously, Miller prefers the Ninja Foodi DualZone Air Fryer because it's "much more powerful and efficient.". I phoned up the customer service to complain and an agent called Adrian said there should have been an instruction booklet in the box, but they cannot send me another one as they do not have spare copies. As a matter of policy, BBB does not endorse any product, service or business. Excellent vac. I'm knowledgeable of the app and continually keep updated. Contacted these regarding my kettle prior to Christmas that developed a fault was informed awaiting stock so I was without a kettle that worked properly. Don't forget to register your product here before reaching out to us. I purchased a hairdryer on November 16th and I returned it within 2 weeks because I did not like it. We have cars that drive themselves, cell phones, robots that bring you food in restaurants, etc. Share your photos and videos with others to prove the truth of your words. On Dec 7 got a shipping notice and access the tracking # -- Tracking screen goes blank. Desired outcome: Customer services are unhelpful and next to useless. 3/2/23 I was sent the SAME model AZ2000! Were over 2,500 unique personalities working together to challenge each other, achieve growth, and create products that wow our customers. My family have been strong supporters of Shark NInja products, we currently have the following equipment.3 x Shark electric hoovers.2 x cordless Shark Hoovers.In December 2020 we were looking for air fryers and because the Shark hoovers were very reliable and excellent quality I decided to purchase 3 Ninja Foodi 7.5 litre for my children. We were also required to pay for shipping. .css-ow13hy{background-color:#1c6a65;color:#fff;display:inline-block;font-family:FreightSansW01,Helvetica,Arial,Sans-serif;letter-spacing:0.03rem;padding:0.8125rem 1.25rem 0.9rem;-webkit-text-decoration:none;text-decoration:none;text-decoration-color:#1c6a65;text-decoration-thickness:0.125rem;text-transform:uppercase;text-underline-offset:0.25rem;-webkit-transition:all 0.3s ease-in-out;transition:all 0.3s ease-in-out;width:auto;}@media(max-width: 48rem){.css-ow13hy{font-size:0.875rem;line-height:1;padding:0.7rem 1rem 0.75rem;}}@media(min-width: 40.625rem){.css-ow13hy{padding:0.7rem 1rem 0.75rem;}}@media(min-width: 48rem){.css-ow13hy{font-size:0.875rem;line-height:1;padding:0.8125rem 1.25rem 0.9rem;}}@media(min-width: 64rem){.css-ow13hy{font-size:0.875rem;line-height:1;}}.css-ow13hy:focus-visible{outline-color:body-cta-btn-link-focus;}.css-ow13hy:hover{color:#fff;text-decoration-color:border-link-body-hover;background-color:#000000;border:none;}Shop the Ninja Foodi DualZone Air Fryer. Everything from here was terrible, sent the courier to the Sheffield depot instead of my home address even though i'd informed them that the DPD tracker was showing the wrong info. He would email me an instruction booklet for me to print out. I do not see how this company can keep doing this and get away with it. This complaint was posted by a verified customer. Then contacted customer service and a week later still nothing. 13,100 Amazon rating s. Condition Refurbished. We returned everything and bought another set from ProCook, which work perfectly. I am writing to you to raise an issue about: Online shopping $549.00. Now will have to find a similar product from a competitor, Desired outcome: Would never buy direct again. I'm really surprised to see some of the reviews on here. Support - Shark Ninja Singapore Exactly what customer service should be. Have been using it fairly regularly since we got it and loving the functionality and ease of use. Would let me speak to a manager, didnt get a reply from their CEO or various directors about the shoddy saucepans and careless customer service. They will even cancel your order without a refund given. The absolute worst customer service imaginable! No babysitting required We have a older Ninja Coffee Bar CF082 . Vacuum Cleaners, Food Blender, Coffee Bar Brewer, Nutrient Extractor, Cooking Systems, May 2nd 2023 I have purchased a set of side brushes for the total amount of $21.41 .. This is a lot of money. SharkNinja Customer Support Lowest Rating. Please get in touch with us by clicking on the "Support" button in the bottom right corner of the page, or: Ninja Support Shark Support My Orders Track My Order My Past Orders Delivery Information Accessories & Parts Accessories Spare Parts Warranty & Returns Register My Warranty Troubleshooting 4 years later a the floor nozzle and cable had worn . OG700 / OG751 Series Ninja Woodfire Outdoor Grill - How to Assemble Order Status & Tracking Delivery . SharkNinjas core beliefs have been the chief force behind our ability to identify, challenge, and reinvigorate categories and markets others have left. I don't care about the mopping unit, merely the vacuum cleaner. If you want one of there products then order via a third party, ie Amazon. or $183.00 x 3 monthly instalments. Contact Us: Our Shark experts are here to help. I agree with Mustafa review 2nd Feb 23, wrote to CEO Mark Rosenzweig, no acknowledgment or reply re my Ninja air fryer. Desired outcome: Dont buy their saucepans and dont bother with their customer service, both pointless. Standard - Estimated delivery Jun 6 - Jun 8. And most appalling is the fact that they did not bother to contact me for my consent for this switcharoo. When you call the customer services they say there is nothing they can do and you as a customer has take it with Klarn finance. When i complained that the ninja 15in1 was delivered with cosmetic damage this is the response I got;Jhon (Ninja UK) 2 Nov 2022, 13:44 GMT Hello Craig, Thank you for the information provided. Food Processor Bowl Model #: 413KKU682 was damaged after a few times of operation. Shark Stainless Steel Non Stick 2 -Piece Frying Pan Set Memorial Day Sale Up to $100 off | * D etails & Exclusions D etails & Exclusions No interest or fees with Learn more. Were in pursuit of our future-positive world, read more about our commitment to ESG. Level 22, Ngee Ann City Tower B, They are a disaster for such a simple thing. Terrible Customer Services Bought steam mop 26/11/21. I never did receive my refund I have called every day 4 and 5 times A-day they say it will be escalated and I will have a return callback within 4-5 hours. When I explained the consumer rights act 2015 basically they said they dont care and they believe that their goods should only last 1 year! Nancy S. 05/07/2023. Read customer reviews and common Questions and Answers for Shark Part #: C62000 on this page. No one knows the answers to anything - every question you ask they put you on hold whilst they check. After a long call, the manager provided me with an email for the ombudsman. No response to email enquiries. Our Team are available during the following times: Monday - Friday between 8am and 8pm Saturday between 9am and 7pm Sunday and UK Bank Holidays between 10am and 6:30pm PayPal Enquiries BBB is here to help. The guarantee lasts for 5 years. We have bought 4 vacuums and shark sent a replacement the was a cheaper than the one we bought. Desired outcome: 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The worst product I have EVER purchased. Ninja Customer Service | Official Support & Help Center. And its really a shame as I am a fan of the product and the Brand. Absolute joke of a company - hope you fold. Great products - but very poor after-sales service. As the error was theirs I refused to pay for it to be returned. On December 4 I have not heard anything from this team. a call to help me fix it. Why Trust Us? Reported to paypal for a refund. There have been apps REMOVED from the unit(s). Ninja FG551 Foodi Smart XL 6-in-1 Indoor Grill. I was gifted a shark freestyler for Christmas. At SharkNinja, Diversity, Equity, and Inclusion is vital to our global success. I am writing to you because I was not satisfied with the Very aggressive and insulting service from the company's representative in Israel (I live in Israel). I usually look at Trust-pilot but did not - lesson learned. Please beware of shark ninja warranty dept they will steal your money! Ninja C54000 Foodi NeverStick Premium 4-Piece Saucepan Set, 2.5-Quart, 3.5-Quart with Glass Lids, Anti-Scratch Nest System, Hard-Anodized, Nonstick, Durable & Oven Safe to 500F, Slate Grey 4.7 out of 5 stars 10,419 Order no.101003525225.Absolutely disgusted received my Shark Stratos Cordless Vacuum Cleaner, when I opened the box there was no instructions in there. Notified customer support, then escalation team of a potential fire hazard as the air vent at rear of appliance had melted. Limit one discount per customer per transaction. We also ensure all reviews are published without moderation. Find out how we combat fake reviews. So they want to send me to jail for making one, I repeat One phone call to ask questions. Emailed complaint asked for call back given a number to phone called today unobtainable. Micki Wagner is a commerce editor for Hearsts Enthusiast Group, where she is constantly on the lookout for exciting new products, great sales and deals, and fun gifts. https://www.yelp.com/biz/sharkninja-operating-newton, https://www.yellowpages.com/newton-center-ma/mip/shark-ninja-522418019, International Association of Better Business Bureaus. Manuals. Ninja Foodi NeverStick 10 Year Guarantee . Anyway why would I want a replacement at 50% reduction not knowing if safe to use. Robust machine and perfect for small kitchen counters and makes the space mess-free too. now that has gone faulty, CS today stating will not replace as we have used a water softener, thus voiding warranty, which was previously recommended by CS? I will never make a purchase from Shark Ninja ever again I know this matters not a jot to them but hey, its all I can do. Contact Us - Ninja Customer Service | Official Support & Help Center Ninja C39800 Foodi NeverStick Premium 12-Piece Cookware Set, Hard When shes not writing about the latest and greatest products, you can find her checking out new restaurants, spending way too much time shopping online, and binging Parks and Recreationyet again. Offer cannot be combined with any other coupon code. I thought this company had some standards when I first purchased but obviously theyve gone down. What a bunch of sharks!! Super tasty and texture was as good as those from cafes and restaurants, Mann&Noble Retail Brands The agent put the phone down on me. Terrible product & service!! Find SharkNinja news in chronological order from newest to oldest updates and press. We use dedicated people and clever technology to safeguard our platform. Not used yet but the delivery was appalling. According to the tracking number that Ive received from them, my order arrived nearly a week before I got my confirmation email - that contains the tracking number. Three times..Call again and asked for my refund. Add to cart. Would never recommend this companyThey even stop you posting your reviews on their website. 391B Orchard Rd, Ninja is a registered trademark of SharkNinja Operating LLC From that point I was hooked and raved about them to anyone looking for products they sold. Support: Get support anytime using our Troubleshooting or Product Information & FAQs. Customer service refuse to budge on a replacement product as it is out of the 12 month warranty. On Dec 2 I received in a badly smashed box not the Rotator vacuum I ordered but a Shark Apex. As just out of warranty offered 50% reduction on a replacement. All the features of the original Foodi now with 3 EXTRA FUNCTIONS Yoghurt, Sous Vide and Dehydrate. They actively discriminate against disabled people, ignore complaints and don't solve problems. Airfryer was faulty, spits greece out of the back and ruined our wall and worktop. I am getting a lawyer involved. My wife purchased a steamer cleaner fro them and after three cleans of our kitchen floor it no longer worked. I simply want what I paid for replaced with the options I originally paid my hard earned money on. When you buy a Shark Shark Stainless Steel Non Stick 2 -Piece Frying Pan Set online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. Gear-obsessed editors choose every product we review. Despite speaking to someone they still sent it out. Use MatrixClean Mode in Zone, Room Select or Spot Clean.To enable MatrixClean Mode:1. Any reasonable person would not use it again as to not start a fire. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinjas innovation every day. You just can't last with that kind of reputation. Had an issue under warranty and told me they'd send the replacement part within 3 days. Advised original model no longer available but they would replace with a new unit - told would be received within 5 working days of return. This is insane, i got put on hold about 7 times and have been calling for several hours just for them to track down my order and update a simple address mistake. In this mode your robot will use incredible suction to pick up dirt and debris on all floor typesall while methodically cleaning row by row to ensure nothing is missed. I just received my vacuum and it is not picking up dog hairs so I called customer service for Trouble Shooting. "I chose the Ninja DualZone Air Fryer because it [has] dual-zone cooking, allowing me to cook two dishes simultaneously, saving a lot of time," Miller told Popular Mechanics. Step forward to November 2022 one of the machines has developed a fault, the fan has stopped working. Avoid products made by these jokers, their 'aftercare' is pathetic and disgraceful. However, I keep getting different answers like oh it hasnt been processed yet or I dont see your original order or you will get your refund on November 8th. Was instructed call back in 3 week the NV would be back in stock! Many stores carry the model(s) I am interested in. Be warned if it breaks down you will be thirsty for a long time unless you buy a back up kettle. My Shark Anti-Wrap vacuum cleaner handle broke in half 13 months after purchase and light usage. It goes against our guidelines to offer incentives for reviews. Well guide you through the process. Troubleshooting - Ninja Customer Service | Official Support & Help Centre Find your thermometer - Ninja Foodi Smart XL 2-Basket Air Fryer DZ550 Series How do I find my Thermometer? How to initiate a warranty claim At no point did I ever receive a package from them, nor could FedEx verify delivery of my package. Here are 8 tips for writing great reviews. After checking settled for the AZ2001. But here is the catch, their warranty is only 1 year on this premium airfryer so no offer to repair or replace instead asked to me to buy another one with a discount. Ltd. 201941792D BBB Business Profiles may not be reproduced for sales or promotional purposes. Stand behind your product and keep me as a loyal Ninja customer, Wand vac model wv201 isn't holding a charge, Warranty and bad service in israel branch, Refund for both products (I can send pics upon your response), Replacement of equal value or better. As a customer who has brought pretty much every ninja product I think its safe to say that theyve lost a loyal customer and I will not be buying a single thing from them again. Most company's updating their technology strive to make improvements not remove what the consumer has paid their hard earned money on. I use it on my hard floors & carpets and It cleans so well. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of SharkNinja. When I called customer service about my device not holding a charge, I was asked to pay $20 plus $10 shipping for a new charger, as this was apparently not covered under the warranty. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. But with so many models available, it can be tricky to find the one that suits your home best, whether you're a first-time buyer or looking to upgrade. Many stores carry the model(s) I am interested in. Companies can ask for reviews via automatic invitations. Open your SharkClean app.2. Singapore Pte. Just look at their reviews - 80% all bad. SharkNinja has the best customer services team we have ever encountered.Polite, immensely professional and helpful to gold star standard this team deserves the highest accolade. Shocking company. They won't collect their own faulty goods, and expect me to take a very large heavy box to a post office that has no parking near to it. At first the customer service representative told me it was not cover because it was a wearable part and to replace it will cost 120 plus shipping, then he got a 50% off with no shipping, but that is still BS. Ninja Foodi NeverStick Premium Cookware is the cookware that won't stick, chip, or flake. Dont waste your money people. Free Standard shipping for Prime members. I received the item and it was the wrong one .. Contact Information Contact Us Support: Get support anytime using our Troubleshooting or Product Information & FAQs. I have not been able to register my NINJA FOODI DIGITAL PRO AIR FRY OVEN upgraded from the previous smaller model. Order number [protected]. After waiting on hold for 30 mins (after the recording saying it was a 10 min estimated wait) a very nice customer service person finally got on to help. I decide to give them a shot with the pans in 2020. Highly dishonest company to deal with rubbish products. SharkNinjas core beliefs have been the chief force behind our ability to identify, challenge, and reinvigorate categories and markets others have left. For those still on the fence about buying an air fryer for your own home, Miller suggests taking the leap for quite a few reasons, including how easy it is to clean, how much time you can save on meals, and because it's "a great way to fry food and get consistent results without worrying about oil or grease," he says. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Customer Service is absolutely lost provided order # and ticket reference # and they come up with 10 excuses, but emails show a completely different response. Company does not do what they say they will do. A must have in your kitchen gadget if you are looking for effortless meals. 207 Amazon rating s. Condition Refurbished (Scratch & Dent) We may earn commission if you buy from a link. How dare you - why dont you do what other companies do an HONOUR what people have in their basket for a limited amount of time instead of it going to the first person whose payment went through. Limit one discount per customer per transaction. I can not bring myself to sit through that again. The hoover is useless, it blocks up on every use, not much power to it. About to file a multistate lawsuit. I returned immediately because it was too small. On Wednesday April 26, 2023 I called SharkNinji for help. Click here to get notifications about new complaints of SharkNinja. Worst customer service a company could possibly ever have. Join Ninja Kitchen Chefs Page now. Offer cannot be combined with any other coupon code. Offer will expire after 30 days. Floor nozzle lifter stopped working after 6 months. In addition I have had to chase Shark with numerous telephone calls and emails. I don't trust or believe customer service, Immediate receipt of the Rotator NV680 I purchased or immediate total refund. This is NOT ok! In 6 weeks waiting, Ive had 1 alert and by the time I went onto the website 5 mins late they were already out of stock again. DZ402Q Ninja Foodi XL 2-Basket Air Fryer . SharkNinja, a world-leading producer of small household appliances, today announced the appointment of Paul Carbone as Chief Financial Officer of, Ninja, the top-growing cookware brand in the US1, is expanding its presence with its first-ever bakeware collection, the Ninja Foodi NeverStick, Everyone can relate to the vacuum-emptying struggle the dreaded dust cloud full of allergens, dander, pet hair and more, that escapes into the, Victoria Azarian joins SharkNinja as SVP of Global Creative, SharkNinja Appoints Paul Carbone as Chief Financial Officer, Ninja Continues Kitchenware Disruption with Launch of Ninja Foodi NeverStick Bakeware, Shark Says Goodbye to Dust Clouds With Shark Wandvac Self-Empty System. Part supposedly sent and yet I am still waiting, called to chase and apparently not even despatched! I have called 6 times and everyone agrees I should be receiving a refund after I returned a product. I was so excited I had to make a smoothie to test and it most definitely did not disappoint! They told me I should NOT have paid for the shipping and a person "higher up" would return my call. Find out how we combat fake reviews. She suggested we try a video conf call to troubleshoot the problem. Called CS part no longer available will send comparable vac. I ordered the Shark AI Ultra Robot Vacuum with XL HEPA on 11/25/22. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinjas innovation every day. All the features of the original Foodi now with 3 EXTRA FUNCTIONS - Yoghurt, Sous Vide and Dehydrate. Its light weight, charges quickly and doesnt take up much space, however less than 3 months of owning it and problems started. 9am - 6pm ET. DZ400 Series. also the photo is not them but that is the same crap I get..in the add photo box. 2+ weeks, 4 international calls to Ninja and 3 to PayPal and the problem still is not solved. So, while our test and editorial teams do serious research to find you the best products in any given category, we wanted to get an experts take on some of the most important .css-3wjtm9{-webkit-text-decoration:underline;text-decoration:underline;text-decoration-thickness:0.125rem;text-decoration-color:#1c6a65;text-underline-offset:0.25rem;color:inherit;-webkit-transition:all 0.3s ease-in-out;transition:all 0.3s ease-in-out;}.css-3wjtm9:hover{color:#595959;text-decoration-color:border-link-body-hover;}appliances in our homes. Terrible Service all around. We cook ALL THE TIME, I have been trying to return them to just be done with their product and move on.
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